the work behind the work.

Led program operations for Google's research partnerships with academic institutions, enabling breakthrough work in AI/ML, climate, and health.

• Managed 2,000+ annual projects across 13 product areas, operating as program lead across Product, Engineering, Staffing, and Operations with 98% stakeholder satisfaction
• Oversaw $2M+ in annual budget decisions, approving cost-neutral requests and escalating exceptions to senior leadership
• Reduced onboarding time by 67% (3 months → 1 month) through end-to-end process redesign and cross-functional change management
• Migrated 4+ years of historical project data into Salesforce CRM, conducting weekly reviews to ensure data accuracy
• Created SOPs, playbooks, and onboarding frameworks adopted team-wide, reducing ramp time for new processes

Built operational systems and trained new hires at a high-growth wearables company.

• Reduced resolution time by 25% by analyzing 500+ cases, identifying top 10 failure patterns, and building a diagnostic framework with <1% misclassification rate
• Promoted within 2 months; achieved highest ticket closure rate on hardware team
• Trained 30-45 new hires across 3 mentorship cycles on processes, tools, and diagnostics

Led QA validation for an automated scheduling system now integrated into Microsoft Copilot, identifying edge cases that informed product development.